Toronto’s transit system is about to see a new kind of safety presence. Crisis intervention workers will soon be stationed on subway platforms across the Toronto Transit Commission (TTC) network as part of a pilot program designed to enhance passenger safety and provide immediate support to people in distress.
The initiative, announced Monday, will roll out on a trial basis and deploy trained crisis responders alongside existing TTC security and transit staff. The workers will focus on de-escalating tense situations, helping individuals experiencing mental health or addiction challenges, and connecting them with community services.
TTC officials said the program aims to address growing safety concerns on the subway system while reducing reliance on police intervention for non-criminal incidents. “This is about meeting people where they are and providing compassionate, professional assistance,” said a TTC spokesperson.
The pilot is part of a broader effort by the City of Toronto and TTC to modernize safety measures on public transit. Riders have raised concerns in recent years over a series of high-profile assaults and mental health-related emergencies in stations.
Transit users can expect to see crisis staff working during peak hours on selected platforms, particularly at busy interchanges. Officials say the pilot will be evaluated after several months, with feedback from riders and staff helping determine whether it becomes a permanent program.
By integrating crisis workers into the TTC’s frontline safety response, the commission hopes to create a more supportive environment for both vulnerable individuals and everyday commuters.
