Air Canada Refund Policy Announced After Strike
Air Canada has introduced a refund policy to support passengers after a major strike disrupted flights across the country. The new Air Canada refund policy aims to help travelers recover costs or seek compensation for alternative transportation. With flights only beginning to resume, this assistance brings some relief to affected passengers.
How Passengers Can Apply for Reimbursement
To request a refund, passengers must complete an online form with flight details and a reason for the claim. However, Air Canada clarified that the form applies only to specific cases.
You should submit the form if you:
Booked directly with Air Canada
Completed part of your journey with the airline
Need reimbursement for alternate travel arrangements
Meanwhile, passengers should not complete the form if they booked through Aeroplan, a travel agent, an online travel agency, or another airline.
What Canada’s Passenger Protection Rules Guarantee
Under Canada’s Air Passenger Protection Regulations (APPR), airlines must offer either an alternative flight—regardless of cost—or a refund when strikes disrupt service.
Passenger rights advocate Gabor Lukacs explained that international travelers may also receive compensation under the Montreal Convention. Depending on proof of losses or damages, reimbursement can reach up to $12,500.
Impact of the Strike on Travelers
The strike involved more than 10,000 Air Canada flight attendants, halting hundreds of thousands of passenger journeys. Although flights began operating again on Tuesday afternoon, many travelers remain stranded or out-of-pocket.
The tentative deal that ended the work stoppage includes a salary increase for flight attendants. Importantly, attendants will now be paid for work done before takeoff. For smaller planes, this covers one hour before departure, and for larger planes, 70 minutes.
Why This Refund Policy Matters
For passengers caught in the middle of airline labor disputes, quick and transparent refund processes are critical. Air Canada’s updated policy and Canada’s passenger rights framework ensure that travelers are not left absorbing financial losses alone.
Final Word
Air Canada’s refund policy highlights the importance of strong consumer protections during strikes. Affected travelers should carefully review eligibility before applying for reimbursement.
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