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Teen, 17, Charged in Downtown Eastside Stabbings

A 17-year-old faces four aggravated-assault charges after a stabbing injured four people, including bystanders, in Vancouver’s Downtown Eastside.

Arrest Follows Downtown Eastside Stabbings

Vancouver Police have arrested and charged a 17-year-old after four people were stabbed in the city’s Downtown Eastside on Wednesday evening. Investigators say the incident unfolded near East Hastings Street and Jackson Avenue, an area known for heavy pedestrian traffic and community services.

Victims Taken to Hospital

According to police, four people—three men and one woman aged between 33 and 60—were taken to hospital with stab wounds. Officers believe one of the victims was the intended target, while three others were bystanders caught in the attack.

Quick Arrest in Same Neighbourhood

Police say the suspect was located and arrested at another location within the same neighbourhood only hours after the assaults. He has since been charged with four counts of aggravated assault and remains in custody.

Investigation Into Motive Ongoing

Detectives are continuing to investigate what led to the violence. While they suspect one victim was deliberately targeted, the motive for the attack has not yet been determined. Authorities are also reviewing surveillance footage and witness statements to piece together the events leading up to the stabbings.

Community Reacts to Violence

The incident has renewed safety concerns in the Downtown Eastside, a community often dealing with overlapping social and public-safety issues. Police emphasized that the attack appears to be isolated and that no ongoing threat to the public has been identified.

Next Steps in the Case

The youth, whose name cannot be released under the Youth Criminal Justice Act, is scheduled to appear in court following Thursday’s formal charges. Vancouver police continue to appeal for witnesses or anyone with video footage from the area around East Hastings and Jackson on Wednesday evening.

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Halifax faculty strike halts hundreds of university classes

Part-time faculty at two Halifax universities strike over pay and job security, forcing hundreds of class suspensions and disrupting the fall semester.

Halifax Faculty Strike Halts Hundreds of University Classes

Hundreds of university classes have been suspended this week in Halifax as part-time faculty at Mount Saint Vincent University (MSVU) and Saint Mary’s University (SMU) walked off the job amid stalled contract talks over wages and job security.

Walkouts Hit Two Campuses

Part-time instructors at MSVU began their strike on Wednesday, followed by SMU faculty on Thursday. Both groups, represented by the Canadian Union of Public Employees (CUPE), have been working without a contract since 2024.

MSVU confirmed 337 classes were suspended, while SMU’s website listed about 300 affected courses, leaving thousands of students in academic limbo.

Union Calls for Fair Pay and Stability

CUPE local president Lauren McKenzie said members are struggling under low stipends and precarious contracts. “Many are cobbling together multiple jobs just to feed their families,” she said. “It’s become impossible to sustain an academic career under these conditions.”

McKenzie added that limited research time and lack of full-time opportunities have left many instructors frustrated and uncertain about their futures.

Universities Cite Financial Strain

MSVU associate vice-president Karen White acknowledged that compensation remains the main dispute but pointed to ongoing financial pressures. The university is projecting a $1.59-million deficit this year and plans to draw on reserves to manage rising costs.

“We’re facing significant financial and operational challenges,” White said. “We want to keep education affordable for students while maintaining quality programming.”

Impact on Students and Teaching

Part-time instructors teach a substantial share of courses—about 46% at MSVU and 18% at SMU. Their starting stipend is around $6,200 per course at MSVU and $6,100 at SMU, according to the union.

The suspension of hundreds of classes has disrupted lectures, labs, and grading schedules, leaving many students uncertain when their courses will resume.

Negotiations and Broader Context

Both universities said they remain open to further negotiations. A Saint Mary’s spokesperson stated that the institution “is committed to reaching a fair agreement in good faith,” emphasizing student success as a priority.

The strike follows a turbulent summer in Nova Scotia’s post-secondary sector, after Dalhousie University faculty faced a lockout in August. That dispute ended in mid-September, but not before weeks of class disruptions.

What Comes Next

The union says roughly 475 part-time faculty are currently under contract at both universities, though not all are teaching this term. Many are calling for wage increases to match comparable institutions and better guarantees for future employment.

As talks continue, the standoff highlights deeper tensions in Canada’s higher education system—between constrained university budgets and growing demands for fair compensation and job security.

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Summerside Pushes for Bigger Role in P.E.I. Power Future

Summerside urges action as P.E.I. faces growing energy strain, seeking power grid control to secure future electricity and renewable growth.

Summerside Seeks Greater Role in P.E.I.’s Power Future

Growing Energy Strain on the Island

Prince Edward Island’s energy system is facing mounting pressure as electricity demand surges across the province. Officials from the City of Summerside and the P.E.I. Energy Corporation met Thursday with MLAs to discuss how local utilities can help stabilize the grid and expand renewable generation.

Summerside’s Bid for More Control

Summerside Mayor Dan Kutcher told the standing committee that his city wants a greater hand in managing the province’s electricity supply. The city currently produces about 60 per cent of its power through solar and wind but depends on Maritime Electric’s transmission network for the rest. Kutcher warned that “time is ticking” as regional forecasts predict potential power shortages by 2028.

Infrastructure and Reliability Challenges

Last winter’s substation failure north of Summerside exposed vulnerabilities in the local grid. Growing electrification — including residents switching from oil heating to renewables — has only added strain. Summerside Electric’s senior utility engineer, Garrett Webster, said new diesel and cleaner backup generators are needed to ensure reliable supply.

Call for Legislative Change

Both Kutcher and Webster argued that legislative barriers are limiting local energy generation. They urged the province to allow Summerside direct access to New Brunswick’s submarine cables and to modernize energy laws so municipalities can generate and distribute more power independently.

Broader Provincial Concerns

P.E.I. Energy Corporation CEO Gordon MacFadyen told MLAs that the province’s peak electricity load climbed from 265 megawatts in 2015 to 359 in 2023 — a record high driven by population growth and cold-weather demand. He said the solution must combine renewable expansion with conventional backup sources to ensure stability.

Debate Over P.E.I.’s Energy Direction

Green MLA Peter Bevan-Baker questioned whether P.E.I.’s Renewable Energy Act should be updated to allow more community-based power generation, similar to Nova Scotia’s one-megawatt limit. MacFadyen agreed, saying, “We need to be 2.0 of what we have today.” Legislative reform is expected to be part of the province’s upcoming energy strategy.

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Ottawa Police Identify Victim in East-End Stabbing Death

Ottawa police name 21-year-old Joshua Qiyuk as victim in fatal east-end stabbing, urge witnesses with dashcam footage to come forward.

Man Found Dead in East Ottawa Neighbourhood

The Ottawa Police Service has identified the man found dead following a stabbing in the city’s east end on Wednesday morning. Officers were called to the 400 block of Meadow Park Place, near St. Laurent Boulevard, where they discovered 21-year-old Joshua Qiyuk.

Investigation Confirms Death as Homicide

Police initially described the circumstances as “criminally suspicious” but later confirmed that Qiyuk’s death resulted from a stabbing. Following an autopsy and early investigative findings, the case has now been classified as a homicide.

Timeline of Events Leading to Discovery

Officers responded to the scene shortly after 7 a.m. on Wednesday, October 23, after receiving reports of an unresponsive man. The area was quickly cordoned off as forensic teams examined the scene and collected evidence.

Police Seek Public Assistance and Dashcam Footage

Investigators are asking anyone who was driving along Aviation Parkway between Hemlock Road and Montreal Road from 7 p.m. Tuesday to 7 a.m. Wednesday to review their dashcam footage. Detectives believe someone may have captured critical evidence or seen pedestrians connected to the incident.

Community on Alert Amid Investigation

The homicide has drawn concern among residents of the St. Laurent and Meadow Park Place area, a normally quiet neighbourhood. Police have increased patrols and urged the public to remain vigilant but reassured that there is no immediate threat to public safety.

Ongoing Investigation and Contact Information

The Ottawa Police Homicide Unit continues to gather evidence and interview witnesses. Anyone with information is urged to contact the Ottawa Police Service Homicide Unit at 613-236-1222, ext. 5493, or submit anonymous tips to Crime Stoppers at 1-800-222-8477.

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Blue Rodeo Keyboardist Mike Boguski Shares ‘Healing Joy of Music’ at Thunder Bay Shelter

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Blue Rodeo’s Mike Boguski Brings Music to Thunder Bay Shelter

At Grace Place in Thunder Bay, Ont., lunchtime sounded a little brighter this week — thanks to a surprise performance by Mike Boguski, the longtime keyboardist for Blue Rodeo.

Boguski played a free solo set for dozens of shelter clients, filling the space with what he calls “the healing joy of music.”

“Music offers people a reprieve from whatever burdens they’re facing,” Boguski said. “That shouldn’t be limited to people who can pay $100 a ticket.”

A ‘Tour Within a Tour’

As Blue Rodeo travels across Ontario, Boguski has been organizing his own “tour within a tour,” performing at shelters, food banks, and outreach centres in every city the band visits.

His mission is simple: bring music to people who might otherwise never get to attend a concert.

“This is just a small token of what I can do to bring joy to people who need it,” he said.

Music That Connects

For Leonard Graham Crawford, who spent nine years living on the streets, Boguski’s visit meant more than just entertainment.

“When I hear this kind of music, it soothes you,” Crawford said. “It brings everybody together, makes you forget all the bad stuff that’s happening out there.”

Grace Place serves about 300 free meals a day and runs an Out of the Cold program offering 25 emergency shelter beds each night.

Pastor Gary Macsemchuk said demand for services has risen sharply amid soaring living costs.

“People are in need at this time of year, especially with groceries being so expensive,” he said.

‘It Brings Them Alive’

Operations manager Melody Macsemchuk said she immediately said yes when Boguski reached out to offer his performance.

“It brings our clients alive,” she said. “Most of them can’t afford to go to concerts — this was special.”

Robert Esquega, a member of the Red Rock Indian Band, couldn’t help but tap his feet during the upbeat piano set.

“I like it,” he said. “Positive, upbeat sound.”

Community Care and Collaboration

Alongside the music, practitioners from Thunder Bay’s HART Hub offered a free vaccination clinic at the shelter, with another scheduled for Oct. 29 for flu, RSV, and COVID-19 shots.

Grace Place is now seeking donations of winter clothing — especially jackets and socks — as part of the city’s winter overflow emergency plan, which coordinates with other shelters like Urban Abbey to ensure no one is left out in the cold.

“We all work together to make sure everyone has a warm place to go,” Melody said.

For one afternoon, though, it was music that kept everyone warm.

“It soothes the soul,” Crawford said, smiling. “And it reminds you that somebody cares.”

Canada Post Workers Union Loses Constitutional Challenge to Back-to-Work Order

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Canada Post Union Loses Challenge to Back-to-Work Order

The Canada Industrial Relations Board (CIRB) has rejected a constitutional challenge from the Canadian Union of Postal Workers (CUPW), ruling that the federal back-to-work order which ended the postal strike in December 2024 was lawful.

The board’s decision upholds Labour Minister Steve MacKinnon’s use of Section 107 of the Canada Labour Code, which gave the government the authority to direct the CIRB to end the strike and assume control of the arbitration process.

CUPW had argued that forcing an end to the strike infringed on workers’ Charter right to free collective bargaining, calling the use of Section 107 unconstitutional.

But the CIRB disagreed, stating that while the right to strike is essential, it is “not absolute.”

CIRB Upholds Minister’s Authority

In its ruling, the board concluded that invoking Section 107 did not violate the Charter and that the CIRB itself has no jurisdiction to review the minister’s decision to suspend the right to strike.

However, the decision was not unanimous. One of the three board members, Paul Moist, filed a dissenting opinion siding with the union.

“Section 107 was used as a tool of political expediency to avoid the parliamentary process and public debate,” Moist wrote, calling the move “reverse engineering of the highest order.”

He argued that the back-to-work directive restricted postal workers’ right to strike and undermined meaningful collective bargaining.

CUPW has also filed for judicial review in federal court, but no decision has yet been released.

A Controversial Labour Power

Unions have long criticized the federal government’s repeated use of Section 107, saying it sets a dangerous precedent and discourages genuine bargaining in federally regulated sectors.

The measure, added to the Canada Labour Code in 1984, was historically rarely used, but has become more common in recent years.

The Liberal government has invoked it to intervene in multiple high-profile labour disputes — including strikes at Air Canada, Canadian National and Canadian Pacific Railways, and at ports in Montreal and Vancouver.

In the case of Air Canada’s 2011 flight attendants’ strike, then-labour minister Patty Hajdu issued a similar order just hours after the walkout began — a move the union openly defied.

Postal Workers Vow to Continue Fight

While the CIRB ruling allows the government’s intervention to stand, the CUPW maintains that workers’ rights have been eroded.

Union officials say they will continue challenging Ottawa’s use of back-to-work orders through the courts, warning that the decision could embolden future governments to bypass Parliament when ending strikes.

For now, the 2024 Canada Post labour dispute remains a flashpoint in the national debate over workers’ rights versus government intervention.

“This isn’t just about postal workers,” one CUPW spokesperson said. “It’s about the right of every worker to strike without fear of being legislated back.”

PM Mark Carney Says Canadians Must Prepare for ‘Sacrifices’ in Upcoming Budget

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Carney Warns of ‘Sacrifices’ Ahead in Federal Budget Plan

Prime Minister Mark Carney is warning Canadians to brace for “challenges” and “sacrifices” as his government prepares a federal budget aimed at reshaping the country’s economic future.

Speaking to university students in Ottawa on Wednesday, Carney said his upcoming budget will focus on climate competitiveness, immigration reform, and international trade diversification — with the goal of doubling Canada’s non-U.S. exports over the next decade.

“If we don’t act now, the pressures will only grow,” Carney said. “We won’t transform our economy easily or in a few months — it will take some sacrifices and it will take some time.”

The prime minister described Canada’s economic strategy as a response to “a more dynamic, more competitive, more hostile world,” emphasizing that long-term growth depends on innovation and global partnerships.

Budget Talks with Opposition Leaders

Carney’s comments came just hours after he met privately with Conservative Leader Pierre Poilievre, as well as leaders of the NDP, Bloc Québécois, and Green Party, to discuss the upcoming budget — expected to be tabled on November 4.

Poilievre described the meeting as “good” but said Carney made no firm commitments.

“He didn’t commit to anything, so I’m looking forward to seeing what he comes up with,” Poilievre told reporters.

In a letter earlier this week, Poilievre urged Carney to deliver an “affordable budget” that includes broad tax cuts and limits the deficit to under $42 billion. He also called for an end to what he described as “hidden taxes on food,” including carbon taxes on fertilizer and farm equipment.

“Mr. Carney’s spending is totally out of control, and Canadians are paying the price,” Poilievre said.

Minority Liberals Face Budget Pressure

Carney’s minority government will need at least one opposition party’s support to pass the budget — a confidence vote that could trigger a federal election if it fails.

Liberal House Leader Steve MacKinnon admitted this week that securing enough support may be difficult.

“We’re starting to worry about getting the numbers,” MacKinnon said Tuesday, dismissing opposition demands as “ludicrous.”

The Liberals have described the upcoming budget as “generational”, setting the stage for what could be a significant deficit expansion aimed at funding long-term competitiveness and social programs.

Bloc and NDP List Firm Demands

Bloc Québécois Leader Yves-François Blanchet outlined six priorities for his party, including:

  • Increased federal health transfers to provinces

  • New infrastructure investments

  • Expansion of the Rapid Housing Initiative

  • Interest-free loans for first-time homebuyers

  • Higher Old Age Security payments for seniors aged 65–75

Blanchet said after meeting with Carney that his party’s demands are “absolute.”

“It’s not our job to help the government; it’s our job to help Quebecers,” Blanchet said. “They should consider what we ask.”

Meanwhile, NDP interim leader Don Davies said his party wants to see “substantial investments in jobs, health care, and housing,” but warned that it’s up to the Liberals to build consensus.

“Whether there’s an election is up to Mr. Carney,” Davies said. “It’s his job to craft a budget that can win support from at least one other party.”

Next Steps for Carney

Before the budget is tabled, Carney will travel to Southeast Asia to attend two multinational summits focused on trade and climate partnerships — part of his broader strategy to diversify Canada’s economic alliances beyond the United States.

As the prime minister put it, Canada’s transformation will not be quick or easy — but necessary.

“We’re building a stronger economy for a changing world,” Carney said. “That means hard choices, shared responsibility, and yes — some sacrifices.”

Legislation Looms to End Alberta Teachers’ Strike as Students Face Uncertainty

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Alberta Eyes Law to End Teachers’ Strike Amid Student Stress

As Alberta’s teachers’ strike enters its third week, the government is preparing back-to-work legislation that could send 51,000 teachers and 750,000 students back to class — but not necessarily back to normal.

Premier Danielle Smith has called the ongoing strike an “intolerable hardship” for families, signaling that her government could introduce legislation as early as next week to end the provincewide walkout.

For many teachers, the return would be bittersweet.

“I’m happy to return because the kids need me,” said Jennifer Black, an English teacher from Calgary. “But I’m unhappy because nothing has changed.”

‘Hopeless and Demoralized’

Black said many teachers will head back to classrooms feeling defeated, with no progress made on key bargaining issues such as classroom overcrowding and support for complex student needs.

“Teachers will go back demoralized and worried about their students,” she said. “The government has created this feeling of helplessness and hopelessness.”

She added that the emotional impact on students has been profound. Some have missed early university application deadlines due to the disruption, while others are uncertain whether they can catch up in time for the next round.

“We’ll have to be very serious, very focused — it’s going to be utilitarian,” Black said.

Personal Toll Beyond the Classroom

The disruption has also severed critical relationships between teachers and vulnerable students.

Black described one of her students, a 16-year-old who became homeless over the summer, as someone who relied heavily on her teachers for support.

“I bought her a rice cooker. We got her bus tickets to get to school,” she said. “I think about her every day. I have no idea how she’s been these last four weeks.”

Academic Setback Looms

Maren Aukerman, a professor of education at the University of Calgary, said the academic recovery won’t be immediate once schools reopen.

“It’ll be like starting the school year all over again,” she said. “Kids who’ve been out for weeks don’t return to exactly where they left off.”

Aukerman warned that returning teachers will face more pressure and burnout, conditions that can directly affect student learning outcomes.

“Research shows that stressed, unsupported teachers can’t help students as effectively — and academic achievement suffers,” she said.

Classroom Pressures Unresolved

The Alberta Teachers’ Association has been pushing for smaller class sizes and more classroom support staff, citing growing complexities in public education.

Aukerman said that unless these issues are addressed, even the resumption of classes won’t restore stability.

“Teachers who are under enormous stress can’t provide the kind of learning environment students need,” she said.

Rebuilding Trust and Stability

Experts urge both teachers and schools to focus on communication when classes resume.

“Kids are going to be confused about what happened,” Aukerman said. “Teachers need to make space to answer questions and ensure students don’t get lost in the frenzy to catch up.”

For educators like Jennifer Black, that may be easier said than done.

“We’ll be back,” she said. “But it’s hard to teach hope when you don’t feel it yourself.”

Toronto Tempo Reportedly Hiring Sandy Brondello, WNBA Title-Winning Coach

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Toronto Tempo to Hire WNBA Champion Coach Sandy Brondello

The Toronto Tempo, Canada’s new WNBA expansion team, has reportedly chosen Sandy Brondello as its first-ever head coach — a major move ahead of its debut season in 2026.

According to The Associated Press, Brondello is set to take the helm, though no official announcement has yet been made. The report cites a source familiar with the hire, adding that Brondello’s contract with the New York Liberty was not renewed after the 2024 season.

The news was first reported by The Next, a women’s basketball news outlet.

A Proven Winner

Brondello, 56, brings an elite résumé to Toronto. She led the New York Liberty to their first-ever WNBA championship in 2024, defeating the Minnesota Lynx in a thrilling Game 5 overtime victory.

During her four seasons in New York, Brondello compiled a 107–53 record, the most wins in Liberty franchise history.

“Sandy has a deep understanding of the game and a track record of building championship teams,” a league source said.

Before joining New York, Brondello spent eight seasons coaching the Phoenix Mercury, where she guided the team to a WNBA title in 2014 and another Finals appearance in 2021.

A New Era for Toronto Basketball

The Toronto Tempo will be the WNBA’s first Canadian franchise, set to begin play in 2026 after the league’s historic announcement earlier this year.

Brondello’s hiring signals the Tempo’s intent to establish a winning culture from day one. She was also reportedly in contention for head coaching openings with the Dallas Wings and Seattle Storm before accepting Toronto’s offer.

A Legacy of Leadership

Known for her tactical discipline and ability to develop stars, Brondello has coached some of the biggest names in women’s basketball — including Breanna Stewart, Sabrina Ionescu, and Diana Taurasi.

Her championship pedigree and international experience — as a former Australian national team player and coach — position her as one of the most respected voices in the sport.

With the Tempo preparing for their inaugural season, Brondello’s leadership could help turn Canada’s newest professional basketball team into an immediate contender.

N.B. Power Faces 17,000 Smart Meter Refusals, Proposes Higher Opt-Out Fees

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Smart Meter Refusals Hit 17,000 in New Brunswick

Resistance to N.B. Power’s smart meter rollout has grown sharply, with an estimated 17,000 households now refusing installation — a tenfold jump from what the utility reported to MLAs just a year ago.

But the power company insists the rise in refusals is not the reason it’s revising how it handles opt-outs — including a plan to triple the monthly fee for customers who stick with traditional meters.

“N.B. Power is not penalizing customers,” the utility said in a statement, defending the proposed changes as a fairness measure to cover the cost of manual readings.

New Fee for Non-Smart Meters

In documents filed with the New Brunswick Energy and Utilities Board (EUB), N.B. Power proposed charging $4.65 per month starting next April for customers who refuse smart meters.

That’s nearly three times higher than the $1.55 monthly fee the utility had forecast when the project was first approved in 2020.

The new plan would require six manual meter readings a year, instead of two, which the utility says will provide more accurate billing and “a better customer experience.”

“Boosting the actual reads on an annual basis will improve service,” said spokesperson Elizabeth Fraser, noting that it will also reduce large adjustments when estimated bills are off.

Still, many residents see the change as unfair.

Clarence Maillet, a Moncton homeowner who refused the installation, said he shouldn’t have to pay extra.

“I don’t agree with them charging at all,” he said. “It’s five bucks here, 10 bucks there — it adds up.”

Why Smart Meters?

N.B. Power is nearing completion of its 388,000-meter installation program, which aims to modernize the grid and enable real-time data collection.

The new meters can help pinpoint outages instantly, track individual energy use, and eventually support time-of-day pricing models that offer cheaper electricity during off-peak hours.

But critics have raised concerns about privacy, health effects, and data accuracy, fueling public hesitation.

Refusal Rate Soars

When the rollout began, N.B. Power President Lori Clark told legislators that fewer than 200 customers — just 0.45% of the first 40,000 installations — had refused.

Now, with 17,000 refusals and about 50,000 installations still pending, that rate has multiplied several times over.

Phil Landry, who oversees the smart meter program, said the utility expects opposition to soften once the rollout concludes.

“Once all the meters are installed, we’ll go back and do a campaign with those who opted out to ensure all of their questions are answered,” Landry said.

Other Provinces Take Different Approaches

In Quebec, Hydro-Québec allows customers without smart meters to self-report readings monthly, with only one annual verification visit by the utility — a model that helps keep costs lower.

By contrast, N.B. Power insists more frequent manual readings will improve accuracy, even if it costs more.

The company maintains that its proposal is about service quality, not penalties. But for thousands of New Brunswickers skeptical of smart meters, the new charges are unlikely to make the technology any easier to accept.

Nova Scotia 911 Dispatchers Warn of Frequent Delays, Outdated Maps, and Staffing Shortages

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N.S. 911 Dispatchers Say Delays Happen ‘All Too Often’

The union representing 911 dispatchers in Nova Scotia says emergency response delays — like the 40-minute wait for paramedics in a February Halifax incident — are far from isolated cases.

Jeff Callaghan, national director of the Canadian Union of Postal Workers, which represents Nova Scotia’s dispatchers, said short staffing, limited training, and an error-prone new dispatch system are making emergency response times dangerously slow.

“That process of people calling and then the ambulance not coming happens a lot,” Callaghan said. “It’s only because of the SIRT investigation that this one came to light. This happens very frequently.”

The February Incident

According to a Serious Incident Response Team (SIRT) report, Halifax police responded to a call about a man in mental distress on Feb. 22 and requested an ambulance at 7:41 p.m.

Police believed paramedics were nearby and “staging” — waiting for clearance to enter — but no ambulance had actually been assigned.

An EHS supervisor was finally located around 8:20 p.m., and the ambulance arrived at 8:24 p.m., by which time the man was in cardiac arrest. He died at the scene.

The SIRT report described the delay as part of a broader communication gap between police and EHS dispatch systems, which operate separately at the municipal and provincial levels.

New Dispatch System Under Fire

Callaghan said a new dispatching system introduced in January 2025 has contributed to confusion.

“Staff were only trained for about half an hour before it went live,” he said.

Dispatchers also report that the system uses maps up to 10 years old, making it difficult to locate addresses in growing areas like Halifax.

“You can imagine how much growth there’s been in 10 years,” Callaghan said. “Sometimes staff can’t even find locations or ambulances arrive at the wrong address.”

Emergency Medical Care Inc. (EMC), which operates the system, said maps are updated monthly and that the software includes an AI component to analyze travel patterns and recommend resource deployment.

‘Calls Being Stacked’

Staff shortages at the 911 communications centre often mean calls get queued or “stacked”, with dispatchers prioritizing the most urgent cases.

“We’re told that what happened in February — calls being dropped or delayed — happens all the time,” Callaghan said.

Paramedics Also Facing Pressure

Kevin MacMullin, business manager of the International Union of Operating Engineers Local 727, said ambulance dispatch delays are sometimes due to low staffing, high call volumes, or offloading delays at hospitals.

“The communications should be seamless between officers on scene and any dispatch centre,” MacMullin said. “Technology should make that possible.”

He added that the February case deserves a formal investigation.

Company Response

EMC said in a statement attributed to Gordon Peckham, vice-president of operations, that the company is reviewing SIRT’s findings and working to improve communication between agencies.

It also noted that since January, EMC has hired more than 120 new medical communications officers, paramedics, and emergency responders.

But for frontline dispatchers like Callaghan, the challenges remain urgent.

“We just don’t have enough trained people in chairs,” he said. “And when the system doesn’t work, it’s patients who pay the price.”

Commuters Say Via Rail’s Dynamic Pricing Makes Train Travel Unaffordable

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Via Rail Riders Say Dynamic Fares Are Pricing Them Out

As housing costs push more Canadians to smaller towns, the cost of getting to work by train is starting to feel just as steep.

For Natalie Crenna, who moved from Toronto to Belleville, Ont., during the pandemic, commuting by Via Rail has become so expensive she’s reconsidering where she lives.

“I’m spending about $1,200 a month on tickets,” said Crenna, who works at the Ontario Teachers’ Pension Plan. “My mortgage comes up soon, and I’ve been debating if I can even stay here.”

Crenna is one of dozens of commuters who told CBC News that Via Rail’s pricing model — based on train occupancy and how far in advance tickets are booked — is making rail travel unsustainable.

How Via Rail Sets Its Prices

In a statement to CBC, Via Rail explained that its fares are dynamic, meaning prices rise as trains fill up or departure dates approach.

“This industry-standard approach helps us manage demand while keeping fares affordable,” Via said.

The company recommends booking two weeks in advance or choosing off-peak trains for lower prices. But commuters like Richard Stoltenberg from Cobourg, Ont., say that’s unrealistic for people with unpredictable schedules.

“Sometimes I pay close to $200 for a mid-week round trip,” said Stoltenberg, who travels to Toronto for consulting work. “I love trains, but it’s becoming unaffordable.”

Small Increases, Big Impact

Via says its average economy fare in the Quebec City–Windsor corridor rose only 2.5% since 2022 — from $68.51 to $70.20 — roughly in line with inflation.

But Tim Hayman, president of Transport Action Canada (Atlantic), says the switch to advanced yield management in late 2023 caused noticeable fare volatility.

“The old system had fixed base prices by route and class,” he said. “Now, fares fluctuate constantly to maximize revenue.”

Hayman notes that Via, while federally funded, is under pressure to recover more of its costs — a tension that often leaves regular passengers footing the bill.

Fewer Options for Frequent Riders

Commuters also say that Via has become less commuter-friendly since the pandemic, with fewer stops and the elimination of commuter passes in 2022.

The company promotes discount cards offering up to 30% off for frequent travelers, but those can’t be applied to “escape fares” — the cheapest fare class — or combined with other promotions.

“They’ve removed flexibility and affordability,” said Crenna. “It’s pretty much impossible to commute long-term.”

“It Feels Icky”

For Sonja Smith of West Lorne, Ont., rising fares have dampened her enthusiasm for rail travel.

“I used to get an escape fare for $40,” she said. “Now it’s at least $46 — if I’m lucky. The prices change by the hour.”

Via Rail maintains that booking outside peak times remains the best way to save, but as Crenna points out, the only train from Belleville that reaches Toronto by 9 a.m. is consistently the most expensive.

“We should be encouraging people to take the train,” she said. “Instead, they’ve made it impossible to afford.”