Unwanted Amazon Packages Flood U.S. Woman’s Home for Over a Year
Imagine hundreds of Amazon packages landing on your doorstep for over a year—none of which you ordered. That’s exactly what happened to a San Jose woman, and the bizarre situation quickly spiraled into a consumer nightmare. In this unfolding mess, Amazon returns and e-commerce scams have collided, revealing deep flaws in online seller accountability.
A Pileup of Mystery Packages
Kay (not her real name) began receiving oversized Amazon deliveries more than a year ago. The packages—containing faux-leather car seat covers—kept arriving at her home without warning. Confused and overwhelmed, she soon discovered the same seller’s name over and over: Liusandedian, an overseas vendor seemingly violating Amazon’s return policies.
What started as an occasional delivery quickly became a flood. Her carport and doorstep filled up with boxes. Many of them were rejected orders from other buyers who had unknowingly been instructed to return items to her address.
How the Amazon Seller Bypassed Return Policies
Amazon requires international sellers to provide a valid U.S. return address, offer a prepaid international shipping label, or grant a returnless refund. However, in this case, the seller appears to have ignored all three.
Consumers who bought the seat covers received no refunds and were shocked to find that their returns—meant for a seller’s warehouse—were instead piling up in Kay’s garage.
Kay’s frustration deepened with each failed attempt to resolve the issue. She filed six complaints with Amazon and was repeatedly promised action within 24–48 hours. Instead, the boxes kept coming.
The Personal Toll and Corporate Indifference
Kay wasn’t just inconvenienced. The boxes blocked her front door and made it hard for her 88-year-old disabled mother to get inside their home. At one point, Amazon offered her a $100 gift card—but no lasting solution.
Even worse, Amazon suggested she “donate, give away, or return the items” herself. But why should she be responsible for someone else’s shipping scam?
“This is not my problem to fix,” Kay told reporters. “Why is Amazon letting this happen on their platform?”
Review Bombs and Refund Nightmares
A quick glance at Liusandedian’s Amazon profile reveals the bigger problem. Over 40% of the seller’s reviews are one-star, with complaints ranging from poor fitment to exorbitant return costs. Buyers report being out more than $120 just trying to send items back—without ever getting a refund.
Adding insult to injury, the seller has no contact page, no website, and no transparent way to resolve issues. It’s the perfect recipe for exploitation.
Amazon Responds After Media Pressure
Only after ABC’s 7 On Your Side got involved did Amazon take real action. The company issued a public apology, removed the hundreds of packages from Kay’s property, and promised to crack down on sellers who misuse the platform.
Amazon said it was “working directly with the customer” to resolve the issue and prevent similar occurrences in the future.
One Year Later, Finally Some Relief
After months of silence and empty promises, Kay finally got the closure she desperately needed. Speaking through tears, she thanked the investigative team who helped bring the story to light.
“It was such a relief,” she said. “I just needed someone to listen.”
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