Southwest Airlines Updates Plus-Size Traveler Policy
Southwest Airlines is implementing a new policy for plus-size travelers, requiring advance purchase of an extra seat if passengers cannot fit within standard armrests. The changes, effective January 27, coincide with the airline’s shift to assigned seating.
“To ensure space, we are communicating to customers who previously used the extra seat policy that they should purchase it at booking,” Southwest said in a statement Monday.
How the New Policy Works
Previously, plus-size passengers could either pay for an extra seat in advance with a potential refund or request a free seat at the airport. Under the updated rules, refunds remain possible but are no longer guaranteed.
Passengers who fail to secure an extra seat in advance must buy one at the airport. If the flight is fully booked, travelers will be rebooked on a later flight. Refunds are available only if both tickets were purchased in the same booking class and the request is made within 90 days.
Impacts on Travelers
Jason Vaughn, an Orlando-based travel agent who reviews travel for plus-size passengers on Fat Travel Tested, said the policy will affect travelers of all sizes.
“The current policy eased anxiety for plus-size people while ensuring all passengers had plenty of space,” Vaughn said. “This change may make flying worse for everybody.”
He added that Southwest’s evolving policies risk alienating loyal passengers. “They have no idea who their customer is anymore. The airline seems to have lost its identity,” he said.
Southwest Airlines’ Recent Changes
The policy shift is part of broader adjustments, including the end of free bag flights in May, extra charges for more legroom, and the introduction of red-eye flights. The airline has faced pressure from activist investors to boost revenue and profits while navigating changing customer expectations.
Despite these challenges, Southwest maintains that advance seat purchases and potential refunds are designed to ensure passenger comfort and reduce in-flight seating conflicts.
With Southwest Airlines’ new policy, plus-size travelers and others will need to plan ahead to secure space on flights starting January 27.
Stay tuned to Maple Wire for updates on airline policies and travel news.
