Rogers Class Action Texts Are Real, Not a Scam
If you’ve received a text message this week about joining a class action lawsuit against Rogers, don’t worry — it’s not a scam.
A Quebec court has authorized a nationwide class action lawsuit related to the major Rogers network outage on April 19, 2021, which disrupted phone and internet services across Canada. The approval means the case can officially move forward.
“It is legitimate,” confirmed David Assor, a lawyer with Lex Group, the firm leading the lawsuit.
The claim argues that many Canadians suffered financial and personal losses during the outage. Some were unable to access emergency services like 9-1-1, while others — including gig workers and delivery drivers — lost income due to the blackout.
Rogers, which also operates Fido and Chatr, responded that it already compensated customers for the lost day of service.
“We have already credited our customers and look forward to defending the case,” a Rogers spokesperson told CBC News.
Do You Need to Do Anything?
No. The text message simply contains a link to more information about the case and an option to receive email updates.
“You don’t have to sign up or pay anything to be part of the lawsuit,” Assor explained. “Anyone affected is automatically included unless they opt out by November 23, 2025.”
Legal fees will be covered either through the settlement or paid by Rogers, depending on the outcome.
Why Did You Get the Text?
The Superior Court of Quebec ordered Rogers to provide the list of affected phone numbers. A court-appointed administrator then sent the texts to ensure all eligible Canadians were notified.
Possible Compensation
If the class action succeeds, compensation could include partial refunds of service fees, moral damages, or even punitive awards.
Assor encourages those affected to keep any proof of losses, such as receipts or records showing missed work or costs incurred during the outage.
“The sky is the limit with what we can agree on or negotiate,” he said.
How Long Will It Take?
Class action cases usually take two to three years, though timelines can vary. For now, the case covers all Canadians, but Rogers may attempt to exclude some provinces as it prepares its defence.
“One way or another, we'll find out whether we represent all of Canada or certain parts,” Assor said.
Those impacted can visit Lex Group’s website to register for updates as the case moves forward.
