Downtown Windsor’s crisis centre now operates 24/7, leading to a sharp rise in referrals and providing urgent support for mental health and addictions.
Windsor Crisis Centre’s 24/7 Service Brings Hope to Community
A Lifeline for Those in Crisis
Downtown Windsor’s Mental Health and Addictions Urgent Crisis Centre (MHAUCC) has become a vital resource for people in urgent need since it began operating around the clock this spring. The centre, located at 1030 Ouellette Ave., now welcomes walk-ins, first responders, and police referrals 24/7, offering a much-needed alternative to hospital emergency rooms.
More Beds, More Support
With the recent expansion, the centre now features four stabilization care beds, allowing individuals to stay for up to 48 hours. Security measures, including a monitored entrance and metal detector, ensure a safe environment for everyone seeking help.
Dramatic Increase in Referrals
Tammy Kotyk, vice-president of mental health and addictions services at Hôtel-Dieu Grace Healthcare (HDGH), reports a significant jump in referrals. Before the 24/7 service, the centre averaged only two first responder drop-offs per month. Now, that number has soared to about 50, with an additional 100 referrals from local hospital emergency departments.
Meeting a Range of Needs
The centre supports anyone aged 16 or older, addressing a broad spectrum of mental health and addiction issues. While opioid addiction remains a concern, alcohol dependency is still the most common issue in the community. Many clients also seek help for depression, anxiety, and housing challenges.
Professional, Compassionate Care
The MHAUCC’s team includes social support workers, nurses, and a psychiatrist, ensuring clients receive comprehensive care. Most patients come voluntarily, but the centre can also accommodate those who require supervised treatment under Ontario’s Form 47 provision.
Positive Impact on Emergency Services
The Windsor Police Service and Essex-Windsor EMS have both praised the centre’s expanded hours. In May alone, police brought 12 individuals in crisis to the centre, while paramedics transported 29 patients. These numbers reflect a growing awareness that the centre offers the right care at the right time, easing pressure on local emergency departments.
Looking to the Future
Currently funded through HDGH’s existing budget, the centre has requested additional provincial support to continue its expanded services. Community leaders and first responders are optimistic that the centre’s 24/7 availability will keep making a positive difference for Windsor residents.
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